On North 4th Street & Hennepin Avenue South, a Metro Transit bus shelter harbors riders waiting for the eastbound 3, 16 and 50 buses. However, the shelter isn't the sought-after refuge from the cold it should be - it's missing a window.
Metro Transit's Director of Customer Service, Bob Gibbons, said the person who cleans that particular bus shelter told his supervisor the glass was broken months ago.
Unfortunately, that department's leadership changed, delaying the repair, Gibbons said. "The new supervisor was unaware that the glass was out," he said. "It escaped our attention.
That particular 4th Street shelter is also different in design than the "standard" shelter, which has postponed a quick and easy window repair, Gibbons noted.
This shelter's windows are smaller and locked into place differently.
"If the glass had been one of the standard shelters, they could have repaired it the following day after a call," Gibbons said.
However, because the shelter was an "experiment" for other possible shelter designs, Gibbons said the glass wasn't available in Metro Transit's inventory.
Still, he said they've ordered a new piece of glass and they're expecting it to arrive in a few days, anticipating the window will be repaired by the end of
Twelve staff members maintain and repair the approximate 800 bus shelters, Gibbons noted.
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