The woman was refunded and the restaurant took her contact information as well.
“We are going back up every channel we can to try and understand what happened,” said Ed Frechette, vice president of marketing for Au Bon Pain. “This café has a clean record in terms of cleanliness. We have cleanliness standards and procedures to prevent this sort of thing from happening, and we have had no issues with this café.”
All ingredients are prepared that day and according to standards the salads are prepared each morning, Frechette said.
Au Bon Pain released this statement Friday afternoon:
“We have received a report of a mouse in a salad. We do not know how it got there and we are doing everything we can to answer that question. Au Bon Pain has no record of any such reports in the past, and the Minneapolis café at issue has an excellent record of cleanliness. Au Bon Pain maintains clean, healthy environments and we are treating this matter with the utmost care and attention.”
Since the event Au Bon Pain has made an effort to reach out to the woman to try and understand what happened, Frechette said.
When contacted the woman said she was not speaking with the press at this time, but following the discovery she did send an e-mail to Au Bon Pain’s feedback address stating what happened. That e-mail, containing two photographs, has circulated through many offices since the event occurred Thursday. Also, many posts on social-networking website Twitter warn others to avoid the Au Bon Pain in the Skyway, and many link to the same photos in the e-mail.