Theresa Baker has manned the front desk at City Hall for three years. She's the first face many see as they walk through the doors at the building's South 4th Street entrance. Baker gets asked all kinds of questions and interacts with hundreds of people each day.
Within six months, however, she said security guards would occupy the front desk. She'll move to an office where she'll answer questions from callers.
Baker answered some of our questions in person -- but because she is constantly interrupted doing her job, added a few replies via e-mail.